Verify Certification
SPECIAL NOTICE: The American Nurses Enterprise and the Customer Care Center will be closed from Wednesday, December 25, 2024 through Wednesday, January 1, 2025. We will reopen for regular business hours on Thursday, January 2, 2025. For urgent verification of certification issues, please email customerservice@ana.org.
If you are a member of the public and seeking verification of an individual's ANCC certification, please contact Customer Care Center at customerservice@ana.org.
- You must request a verification for each purpose you require
- Individuals with multiple certifications must order separate verifications for each certification.
- Allow 7 business days for processing
- Mailed certificates arrive via USPS first class delivery. If the letter was sent to a state board of nursing, then it will be emailed; unless the board of nursing requested a different method of delivery. All other addresses will be mailed.
- You will need the certification number and last name of the certified nurse.
- Payable by Visa, MasterCard, American Express, or Discover
- For help, contact the Customer Care Center at customerservice@ana.org.
Fees
| Individual | 1st Verification | Subsequent Verifications |
| Initial Certification | Free | $40 |
| Renewed Certification | Free | $40 |
| Institutions | 1st Verification | Subsequent Verifications |
| Initial Certification | $50 | $50 |
| Renewed Certification | $50 | $50 |
Institutional Accounts
Employers and organizations may establish an institutional account and order verifications as needed. Once ordered, verifications may be immediately printed from your desktop. To set up an institutional account for ordering verifications, email customerservice@ana.org.
As of October 14, 2024, ANCC will not issue refunds for duplicate verification orders/letters. Instead, ANCC will issue a CREDIT (a credit is defined as a free order) that can be applied to future orders*. This credit(s) can be used by having the institutional account holder contact ANCC via email or phone to request the verification letter. Please be sure to have the clinician's name and ANCC Certification number. Should you require additional assistance, please do not hesitate to contact us at customerservice@ana.org.
Step-by-Step Company Verification Process
Instant Print Function Instructions
Institutional account holders may print verifications immediately (vs. mail delivery) when the following technical requirements are met:
- Run Internet Explorer version 7.0 or higher.
- Turn off your pop up blockers (before entering the ANCC website).
- Ability to view PDF documents through Adobe Reader (preferably version 8 or higher).
- Print from a PC. Certifications will not print from a Mac.
- If printing from a networked computer, please check with your IT department to ensure the Firewall TCP Port 8080 is open
Your computer must meet ALL requirements or you will be unable to use the instant print function. If the instant print function malfunctions, please DO NOT CLICK ON THE "PRINT LETTER" BUTTON. Please email customerservice@ana.org and indicate that you are unable to print your online verification orders.
Troubleshooting
The spelling of the clinician's first and last name must match ANCC records. If clinician's last name contains an apostrophe, please enter a double apostrophe if you are having difficulty locating the record.
Companies/State Boards of Nursing
Ordering an official verification of certification provides primary source validation of certification. ANCC recommends against accepting wall certificate or wallet card photocopies as proof of certification, as these documents can be altered after leaving ANCC.
Please note that certain ANCC certifications require the individual to provide official direct source validation of nursing education at the time of initial application. This is true of all ANCC certifications that require transcripts for eligibility: all nurse practitioner and clinical nurse specialist certifications, as well as informatics, nursing professional development, nurse executive, and nurse executive advanced certifications.
Questions?
Email customerservice@ana.org.
*This only applies to company orders and not individual certified nurse orders.